Q:
Hello,
I have been drinking your biosteel mixed berry hydration powder for almost 1 year now on a daily basis. The taste is fantastic by the way and I do enjoy drinking something that has fairly clean ingredients. Recently though, I have found out that "natural flavor" is not so natural in the sense that chemicals are added during manufacturing and this is not a very tightly regulated area. This term can also point to several other ingredients that are not so pretty to have on an ingredients label. My question is simple, what exactly is your natural flavor and what chemical processing (if any) is done to it during the manufacturing process?
I take my health very seriously so as a long time customer of yours, I'm looking forward to a thoughtful and detailed response to my inquiry. Please no corporate jargon, I would like transparency about what I'm putting into my body. Thanks for you time!
Jake
A:
Thank you for reaching out to us with your inquiry regarding the ingredients in our natural/artificial flavourings. We appreciate your interest in understanding the composition of our products. As a company committed to transparency and quality, we fully understand the importance of providing detailed information about the ingredients used in our products. However, it's essential to note that the specific ingredients in our natural/artificial flavourings are proprietary to our supplier. Our supplier, like many others in the industry, considers their formulations and ingredient compositions to be confidential intellectual property. This is a common practice aimed at protecting the unique blends and processes that contribute to the distinctive taste profiles of our products. While we cannot disclose the exact ingredients in our flavourings due to these proprietary considerations, we can assure you that we work closely with reputable suppliers who adhere to stringent safety and quality standards. Our priority is to deliver products that meet or exceed regulatory requirements while also satisfying our customers' expectations for taste and quality. We understand that ingredient transparency is important to you, and we are here to address any specific concerns you may have about allergens or dietary restrictions. If you have any further questions or require additional information, please don't hesitate to contact us.