Shipping

Processing Time

BioSteel offers standard shipping with 3-6 business day delivery. Processing time for most orders is 1-2 business days. Orders are not shipped on statutory holidays or weekends. During holidays and promotions, we may experience a higher-than-normal volume of orders and processing times may vary.

Transit Delays

We do our very best to get orders processed and shipped as quickly as possible. Once the order ships, BioSteel is not responsible for delays that occur during transit. During busier seasons, carriers may take longer than normal to update tracking information. If a package shows tracking updates but is delayed at a processing location, please contact the carrier, as they will be able to provide the most up to date information on your package.

Carriers

Orders are shipped with Canada Post within Canada. You can track your order using the tracking number link provided in your shipping confirmation email.

FAQ

Do you ship internationally?

We currently ship to the US (BioSteel.com) and Canada (BioSteel.ca).

Do you ship to APO/FPO/DPO addresses?

We cannot currently ship to APO/FPO/DPO addresses.

Do you ship to PO boxes?

Yes, we ship to PO boxes in Canada.

Are all items shipped together?

We ship all items together where possible. Note, Sports Drink - 12 Packs and #TeamBioSteel Rewards Welcome Boxes are packaged separately from other items. Please makes sure to check all tracking numbers provided in your shipping confirmation email. If any items are out of stock, we remove/refund those items from your order and ship the remaining items.

Returns/Exchanges

We are confident that you will enjoy both the taste and performance benefits of our products. If for whatever reason you are not satisfied with your purchase, you can return your item within 30 days of purchase. All refunds are applied to the original method of payment. To return an item, contact our customer support team by emailing support@biosteel.com. In order to assist you, we will need your name, order number and the item number of the product you’d like to return.

For apparel items, BioSteel only accepts returns/exchanges in the event that the item received was not the same as the item ordered or the item ordered arrived in damaged condition. BioSteel will accept size exchanges, however all shipping expenses must be paid for by the customer in the event of a size exchange. All exchanges must be made within thirty (30) days.