Frequently Asked Questions
Do I need an account to earn points?
Yes, you must create and be logged into a BioSteel account to earn and redeem rewards points. Join now—it’s free and only takes a minute!
Where can I track my points balance?
Log into your BioSteel account and click on the Rewards tab to see your current balance, activity history, and available rewards.
Do my rewards points expire?
No, your points never expire—they’ll stay in your account until you're ready to use them. Just don’t let them go to waste!
How do I earn points for downloading the BioSteel Teams App?
To receive points, you must:
- 1. Download the BioSteel App.
- 2. Register in the app using the same email address as your BioSteel account.
Can I combine rewards or discounts at checkout?
Only one reward or discount code can be used per order. Be sure to choose the one that gives you the best value.
Can I use rewards on any product?
Most products are eligible for rewards redemption. However, exclusions may apply during special promotions. Be sure to check the details in the terms and conditions for the promotion.
Can I use/earn rewards on my subscription orders?
No, discounts/rewards do not apply to recurring orders.
Do recurring subscription orders earn rewards points?
No — rewards points are not earned on recurring (subscription) orders.
I left a review but didn’t receive points. What should I do?
Points for reviews, photos, or videos may take up to 48 hours to appear. If it's been longer, please contact our support team
with details of your review.
