Subscription Terms & Conditions

Welcome to our Subscription Program (Subscribe & Save)! These terms and conditions outline the rules and regulations for participating in our subscription program. Please read these terms carefully before enrolling in the program. By subscribing to our program, you agree to comply with these terms and conditions.

View FAQ
Program Specifics:

The subscription program is available to customers in both Canada and the United States and applies to select products listed on our website. Product eligibility for subscription may vary and is subject to change. A discount is automatically applied to all active subscription orders. Discount codes cannot be used on subscription purchases, as discounted pricing is already included.

Eligibility:

The subscription program is open to customers worldwide, though shipping is currently only available to addresses in Canada and the United States.

Eligibility:

Subscription pricing is set by our company and may change over time. We accept debit and credit cards, PayPal, Google Pay, and Shop Pay as payment methods. Any billing errors should be reported to our customer support team for resolution.

Changes and Cancellations:

Customers can manage or cancel their subscriptions anytime by logging into their subscription account. A minimum of three orders is required to maintain eligibility for the discount. If a subscription is canceled before the third order, a cancellation fee may apply, based on the value of the discount received. This fee is assessed on a case-by-case basis and may not applied to all cancellations.

Shipping and Returns:

The subscription program follows our standard shipping policy.

View Shipping Policy

Returns of subscription items are handled in accordance with our standard return policy.

View Return Policy
Data Privacy:

We are committed to protecting your personal data. By subscribing, you agree to the collection and use of your information as outlined in our Privacy Policy.

View Privacy Policy
Security:

We implement encryption and secure technologies to safeguard your information. However, we cannot guarantee absolute security for transmitted or stored data.

Disputes and Liability:

This subscription program is governed by the laws of the Province of Ontario, Canada. Any disputes will be handled in the courts of Windsor, Ontario. We may limit liability in accordance with applicable consumer protection laws.

Changes to Terms:

BioSteel Sports Inc. reserves the right to modify these subscription terms at any time without prior notice.

Frequently Asked Questions

Welcome to our Subscription Program! We understand that you may have several questions about this service. That's why we've put together this comprehensive FAQ section to provide you with all the essential information you need.

Our subscription service is designed to make your life easier, ensuring you never run out of your favourite BioSteel products. With our service, you can enjoy regular, hassle-free deliveries right to your doorstep. So, whether you're new to BioSteel or a loyal customer, read on to discover how our Subscription Program can benefit you and answer all your questions. Remember, we're committed to your fitness journey and here to help you every step of the way!

Submit Questions
Can I use a discount code on a subscription?
No. Discount codes are not valid on subscription purchases, as the 25% off is already applied.
Yes, you can add a “One Time” product through the manage subscription process.
Only select products are available for subscription. Eligibility may change based on product availability or promotions. Subscription availability is shown on the product page.
Yes! Subscribers receive 25% off each order of eligible products. No additional discount codes can be applied to subscription orders.
Yes! You can cancel your subscription at any time by logging into your account and following the cancellation steps. However, please note that our subscription program includes a 3-order minimum to qualify for the 25% discount. If you cancel before your third order, a cancellation fee may apply based on the discount received. This fee is not always charged and is reviewed on a case-by-case basis.
If you cancel before receiving 3 subscription orders, a cancellation fee may apply based on the discount used. Not all cancellations will be charged — it's handled case by case.
The longest recurring date is 90 days (3 Months)
To change the subscription frequency, access your subscription through your account and go to "Manage Subscriptions." From there, you can adjust your subscription settings as needed.
You can swap this product or you sign up for the restock alert, select your Next Order date to re-activate your subscription.
You must have an activated BioSteel.com/BioSteel.ca account to have full access to your subscription. Once the BioSteel account is activated you can visit My Account > Manage Subscription.
You can visit the Return Center to process a return for a refund. (not applicable outside of Canada) Return Page Policy: https://biosteel.ca/pages/return-policy
If a payment fails, the system will retry. If it continues to fail, your subscription may be paused until payment is resolved. You'll be notified via email.